HappyFox

HappyFox (http://www.happyfox.com) is a ridiculously easy customer support and ticket management software.It easily integrates with your support mailbox and website. It takes less than a minute to sign up for an account in HappyFox. Features include: Smart Rules (Automations), Reporting (even on it's free plan), Knowledge Base, Multi-lingual support, API, Custom Fields, Role Management, tagging, escalations, contacts management, customizable notifications, personalized dashboard & queuing and many more.