Quick Contact Centre

Quick Contact Centre (QCC) is a powerful new hosted contact centre service for Small and Medium-Sized Businesses that’s powered by the CosmoCall Universe platform.

The QCC service has been set up to plug a gap in the under 50 seat contact centre market for a premium quality, fully-featured hosted service that can handle phone, email, web, SMS and fax communications in a unified way.

Built on the same robust and proven CosmoCall Universe platform that’s hosted by many of the world’s leading Internet and Telephony Service Providers, the QCC service delivers an extensive range of fully managed services including:

• Unified IP agent desktop
• Multi-channel contact handling
• Intelligent skills based routing
• Self-Service Interactive Voice Response
• Multi-contact recording and quality monitoring

With QCC all you need to operate a fully featured contact centre is an Internet connection and a phone. QCC can connect your customers to you with traditional telephony or VOIP phones anywhere in the world. With as few as three agents or many as fifty we can provide the package to suit you, and should you require a larger or more bespoke system our experience will be invaluable in it's selection and management. QCC offers a fully featured service as diverse and scalable as your business needs.